Business Support & Operational Services

An experienced, dependable partner for the many moving parts of your business.

Flexible, hands-on support for entrepreneurs and small business owners who need someone they can rely on to get involved, take initiative and help get things done.

From website updates and marketing campaigns to digital systems, business operations and project coordination, I provide practical support that adapts to what you need.

Whether it's a one-off task, a specific project or an ongoing working relationship, you can call on my experience without the commitment of employing additional staff.

Support for your business

Every business is different, and the support I provide reflects that. These are some of the areas I regularly work across.

What I Can Help With

business support services

Business & Operational Support

Practical, ongoing support to help you manage the many demands of running a business.

~ Managing priorities, tasks and follow-through

~ Coordinating projects, activities and deadlines

~ Improving business processes and ways of working

~ Research, planning and practical problem-solving

~ Supporting new initiatives and business development

Websites & Digital Content

Creating, updating and maintaining the digital content that supports your business.

~ Website updates and content management

~ Landing pages and sales page builds

~ Course and programme pages

~ Lead capture forms and enquiry processes

~ Website improvements and functionality

~ Connecting webpages with CRM and email systems

Marketing & Campaign Support

Helping you plan, prepare and deliver marketing activity without having to manage every detail yourself.

~ Marketing campaign planning and coordination

~ Social media content creation and scheduling

~ Email newsletters and marketing communications

~ Course, event and programme launches

~ Google and Meta advertising support

~ Campaign implementation and follow-through

CRM, Systems & Automations

Making better use of the digital tools you already have, or helping you introduce new ones where they're genuinely needed.

~ CRM setup, management and improvements

~ GoHighLevel configuration and support

~ Enquiry forms and automated responses

~ Booking systems and customer journeys

~ Email automations and follow-up processes

~ Connecting software and reducing manual work

Project Coordination & Delivery

Taking ownership of specific pieces of work, keeping everything organised and making sure progress doesn't stall.

~ Planning and coordinating projects

~ Managing tasks, milestones and deadlines

~ Coordinating people and external suppliers

~ Supporting new service and product launches

~ Managing implementation and delivery

~ Keeping projects moving through to completion

Communications & Client Support

Helping you maintain professional, consistent communication with your clients, customers and wider business network.

~ Customer and client communications

~ Email campaigns and newsletters

~ Client onboarding and follow-up processes

~ Preparing documents and digital resources

~ Managing enquiries and communication workflows

~ Improving the customer experience

Services

What do you need?

One-Off & Ad Hoc Support

For the jobs you need help getting done.

Perhaps you've got a webpage that needs updating, an email campaign to prepare, a system that needs attention or a task you've been putting off.

You can bring me in for a specific piece of work, with the scope and fee agreed in advance.

Project-Based Support

For something that needs planning, coordination and delivery.

If you have a larger piece of work in mind, I can help plan it, organise the moving parts and take responsibility for delivery.

This might be a new sales page, a marketing campaign, a digital systems build or a wider business project.

We'll agree the scope, timescale and fee before work begins.

Ongoing Monthly Support

For business owners who want a dependable partner they can call on regularly.

I work with clients on an ongoing basis, providing flexible support as their priorities and needs change.

Rather than employing someone for a fixed role, you have access to experienced support across different areas of your business.

We'll agree an arrangement that reflects the type and amount of support you need, with regular opportunities to review priorities.

You don't have to do everything yourself.

Running a business involves far more than delivering the products or services you're known for.

There are websites to update, marketing campaigns to plan, customers to communicate with, systems to manage, ideas to develop and a seemingly endless list of things that need attention.

Some jobs need specialist knowledge. Others simply need time, focus and someone experienced enough to take them on without constant direction.

That's where I come in.

I work alongside business owners, providing flexible, practical support across different areas of their business. I get to know how you work, understand what you're trying to achieve and take responsibility for the things you need help with.

My work is varied, and that's exactly how I like it.

One day I might be building a webpage or preparing a marketing campaign. The next I'm improving a CRM system, setting up an automation, coordinating a project or helping someone work through a growing list of priorities.

You don't need to have everything planned out before getting in touch. Sometimes it starts with a conversation about what you need help with.

LogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogoLogo

Recent Work

Training Academy

  • Learning academy portal

  • Assessments & certificates

  • Onboarding & email workflows

  • Automated enrollment

  • Member journeys

  • Payment gateway

Retreat Booking System

  • Booking and guest system

  • Full CRM system

  • Operational processes

  • Automations & workflows

  • Payments & invoices

  • Guest communications

Operational Infrastructure

  • Website & service structure

  • Operational processes

  • Onboarding & workflows

  • Training documents & supporting materials

  • Webinar support

Google & Meta Ads

  • Keyword research

  • Google ad campaign set up

  • Meta ad campaigns

  • Automations & workflows

  • Comprehensive reporting

Operational Infrastructure

  • Multi pillar CRM system

  • Operational processes

  • Onboarding & workflows

  • Client automated journeys

  • Social Media & Campaigns

  • Governance Frameworks

Environmental Initiatives & Business Growth

  • Project & programme delivery

  • Stakeholder & partnership coordination

  • Volunteer engagement & community campaigns

  • Funding, governance & reporting

  • Operational systems & process improvement

  • Behaviour change & public engagement

Systems and Advertising

Manage Google Ads campaigns generating a sustained return on ad spend.

Advertising delivery with measurable return

Engagement: Retained advertising delivery
Service: Google advertising management

Challenge


I was engaged to manage Google and Meta advertising as a standalone service, with a clear focus on performance, tracking and return on investment.

What I delivered


I set up and manage ad campaigns, including conversion tracking and reporting to ensure performance is being measured accurately. Campaigns are structured and refined over time to improve efficiency and attribution. The work is delivered on a defined, ongoing basis, separate from wider operational or marketing support.

Outcome


The campaigns consistently deliver a very strong return on investment, generating over £150 in tracked revenue for every £1 spent on advertising. Performance is monitored and reported transparently, with ongoing optimisation to maintain results.

Operational Systems and Growth Infrastructure

Built the operational systems and CRM infrastructure for a growing multi-service financial planning business.

Life Is Too Short Limited

Organisation: Life Is Too Short Limited
Engagement: Ongoing operational leadership and systems development
Service: Business operations, CRM architecture, automation and platform implementation

Challenge


Life Is Too Short launched as a new protection planning business with no existing systems, processes or infrastructure in place. As the business expanded into multiple service areas and began onboarding self-employed advisers, it needed a scalable operational platform capable of supporting growth, compliance and client delivery.

What I delivered

I designed and implemented a complete operational system using mainly GHL, building the business infrastructure from the ground up.
This included:
• Multi-account CRM architecture across Wills, mortgages and insurance
• Adviser-specific sub-accounts with controlled access and data separation
• Automated client journeys, communications and task management
• Booking systems, payment processing and document workflows
• Websites, landing pages and lead capture systems
• Reporting, tracking and operational processes to support growth
The platform was designed not only for launch, but to accommodate future advisers, services and increased client volumes without requiring a rebuild.

Outcome


Life Is Too Short has grown from a single service offering into a multi-pillar business operating across Wills, mortgages and insurance, all within the same operational ecosystem.

The business now benefits from automated client journeys, integrated payments, centralised reporting and a scalable infrastructure that supports both advisers and leadership. New services and advisers can be added within the existing framework, allowing growth without operational disruption.

Testimonials

Image

Vicky

"Emily is the most patient woman I know! She is amazing at never making me feel stupid... and that I can tell you is a skill!!"

Image

Kaidi

"Emily is an amazing, intuitive, trustworthy support, full of helpful advice. She turned my business around."

Image

Caroline

"Emily's help has made a huge impact on my business, from sharing a structured approach to social media to creating a cohesive approach to building an audience. I have her services to thank for giving me the clarity and confidence to grow"

Image

Victoria

Image

Claire

"Wow, I can't thank Emily enough. Her support has been invaluable. She is just what you need when you don't even have time to think! She provided seamless support at a time when I was going around in circles and achieving nothing. I have never felt so organised and productive!"

Image

Evangeline

"Emily is the reason The Wave exists as a course. I gave her my content and manual, and she built it all on GHL. But it's her support that sets her apart. She taught me the platform, believed in me when I doubted myself, and never left me to figure it out alone. She feels you as a person and is like an extension of my own thoughts.

Since launching, I've sold out twice, I'm on my third cohort, and I'm creating Level 2. I couldn't have done it without her. Highly, highly recommend."

Copyright Emily Cantrill ® 2026. All Rights Reserved.